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Privacy Policy

Last Updated: October 2026

Wiston Lodge is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

  • Visit our website

  • Contact us

  • Submit enquiries or bookings

  • Attend our programmes or events

  • Volunteer with us

  • Subscribe to our communications

  • Engage with our services

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable data protection legislation.

What Information We Collect

We may collect and process the following information:
 
Information You Provide Directly

  • Name

  • Email address

  • Telephone number

  • Postal address

  • Organisation, school, or group information

  • Booking and programme details

  • Volunteer application information

  • Event registration details

  • Emergency contact information

  • Feedback and survey responses

  • Marketing preferences
     

Sensitive or Special Category Information
For certain visits, residential stays, or programmes, we may require limited health or safeguarding-related information, including:

  • Dietary requirements

  • Allergies

  • Medical information relevant to participation or safety

  • Accessibility requirements

  • Emergency contact details

  • Safeguarding-related information where necessary


This information is only collected where required and is handled with appropriate safeguards.
Information Collected Automatically
When using our website, we may automatically collect:

  • IP address

  • Browser and device information

  • Website usage data

  • Pages visited

  • Date and time of visits

  • Cookies and analytics information

How we collect information

How We Use Your Information

We collect information through:

  • Website contact forms

  • Booking forms and enquiries

  • Event registrations

  • Volunteer applications

  • Email and telephone communication

  • Newsletter sign-ups

  • Social media interactions

  • Cookies and website analytics tools

  • In-person programme participation

We use personal information to:

  • Respond to enquiries and bookings

  • Deliver programmes, events, and activities

  • Manage residential stays and visits

  • Communicate important information regarding bookings or participation

  • Support safeguarding and participant welfare

  • Cater for dietary or accessibility requirements

  • Process payments and administration

  • Improve our services and website

  • Send newsletters and updates where consent has been provided

  • Meet legal, regulatory, and safeguarding obligations

  • Maintain safety and security across our services

Lawful Basis for Processing
 

Under UK GDPR, our lawful bases for processing may include:

  • Consent

  • Contract

  • Legitimate interests

  • Legal obligation

  • Vital interests (including safeguarding and participant safety)

Where consent is used as the legal basis, you may withdraw your consent at any time.

​

Contact Forms and Enquiries
 

When you contact us using forms on our website, we store your contact details for the purpose of responding to your enquiry and managing communications relating to your request.

Your information is stored securely and is only accessible by authorised members of our administrative team.

We do not sell your personal information or share it with third parties for marketing purposes.


We may occasionally send newsletters, updates, event information, offers, or opportunities to support Wiston Lodge.

You will only receive marketing communications where:

  • You have subscribed or consented, or

  • We have another lawful basis to contact you.

You can unsubscribe at any time using the unsubscribe link in communications or by contacting us directly.

  • Cookies and analytics information

Children, Young People and Safeguarding

Protecting the welfare, privacy, and safety of participants is extremely important to us.

Information relating to children and vulnerable individuals is only collected where necessary for:

  • Programme participation

  • Residential stays

  • Safety and wellbeing

  • Emergency contact purposes

  • Accessibility support

  • Safeguarding obligations

We maintain safeguarding procedures and policies designed to protect all participants, staff, volunteers, and visitors.

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Where appropriate, parental, guardian, school, or organisational consent will be obtained.

Photography and Media

Photographs and videos may occasionally be taken during programmes, activities, events, or residential stays for:

  • Promotional materials

  • Social media

  • Website content

  • Reports and funding applications

Appropriate consent procedures are followed before using identifiable images of participants.

If you have concerns regarding photography or media use, please contact us directly.

Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Improve website functionality

  • Monitor website performance

  • Understand visitor behaviour

  • Enhance user experience

Cookies may include:

  • Essential cookies

  • Performance and analytics cookies

  • Functional cookies

We may use third-party services such as:

  • Website analytics tools

  • Embedded social media content

  • Video hosting services

You can manage cookie preferences through your browser settings or cookie banner preferences.

A separate Cookie Policy may also be provided.

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